Privacy Policy

Our Commitment: NomShip respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you use our shipping services.

1. Information We Collect

Information You Provide Directly

• Account Information: Email address, name, and password when you create an account
• Shipping Information: Sender and recipient addresses, package details (weight, dimensions)
• Payment Information: Payment method preferences (credit/debit card via Stripe, Zelle, or Venmo)
• Communication: Messages sent through our contact forms or support channels

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on our platform
• Device Information: Browser type, operating system, IP address
• Cookies: Essential cookies for functionality, analytics cookies for service improvement

2. How We Use Your Information

We use your information solely to provide shipping services and improve our platform:

• Service Delivery: Generate shipping labels, process payments, track orders
• Customer Support: Respond to inquiries and resolve service issues
• Service Improvement: Analyze usage patterns to enhance our platform
• Communication: Send order confirmations, shipping updates, and important notices
• Legal Compliance: Meet regulatory requirements and prevent fraud

3. Information Sharing

We do not sell, rent, or trade your personal information. We only share information in these limited circumstances:

Shipping Carriers

We share necessary shipping information (addresses, package details) with USPS, UPS, and FedEx to generate labels and provide tracking services. This is required for shipping functionality.

Payment Processors

Credit card payments are processed through Stripe, a PCI-compliant payment processor. Zelle and Venmo payments are processed directly through their respective platforms. We do not store credit card information or payment credentials. Stripe maintains your payment information securely according to industry standards.

Legal Requirements

We may disclose information when required by law, court order, or to protect our rights and safety.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmission uses SSL/TLS encryption
• Access Controls: Limited employee access on a need-to-know basis
• Secure Storage: Data stored in secure, monitored data centers
• Regular Audits: Periodic security assessments and updates
• No Payment Storage: We never store credit card numbers or sensitive payment credentials. Stripe handles all credit card data securely with PCI DSS Level 1 certification.

5. Data Retention

We retain your information only as long as necessary for our services and legal obligations:

• Account Data: Retained while your account is active and for 3 years after closure
• Shipping Records: Kept for 7 years for tax and legal compliance
• Support Communications: Retained for 2 years for quality and training purposes
• Analytics Data: Aggregated, anonymized data may be retained indefinitely

6. Your Rights and Choices

You have several rights regarding your personal information:

Access and Updates

You can view and update your account information at any time through your dashboard.

Data Export

Request a copy of your personal data by contacting support@nomship.com.

Account Deletion

You can delete your account and personal information, subject to legal retention requirements.

Communication Preferences

Opt out of marketing communications while still receiving essential service notifications.

7. Cookies and Tracking

We use cookies and similar technologies for:

• Essential Cookies: Required for login, security, and basic functionality
• Analytics Cookies: Help us understand how users interact with our platform
• Preference Cookies: Remember your settings and preferences

You can control cookie settings through your browser, though disabling essential cookies may affect functionality.

8. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

• Shipping Carriers: USPS, UPS, and FedEx for label generation and tracking services
• Payment Platforms: Stripe for credit/debit card processing, Zelle and Venmo for peer-to-peer payments
• Analytics Tools: Services that help us improve our platform performance

9. Children's Privacy

NomShip services are not intended for children under 18. We do not knowingly collect personal information from minors. If we discover that a child's information has been collected, we will delete it immediately.

10. International Users

NomShip currently serves customers in the United States. Your information is processed and stored in the US in accordance with this privacy policy and applicable US laws.

11. Changes to This Policy

We may update this privacy policy as our services evolve or laws change. Material changes will be communicated via email or prominent website notice. Your continued use constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions or requests, contact us at: